Multinational technology partner
Technology that connects. Intelligence that protects.
We support IT leaders across 12 countries with security, AI-powered customer service and local support.
Your team already uses AI. Do you know what they share?
RedAccess helps govern AI use and protect information shared through the browser.
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Discover AI usage
Identify tools and accounts used through the browser.
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Protect prompts and files
Control sensitive data sent to AI tools.
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Apply your policies
Allow, warn or block by tool and user group.
The WhatsApp block is one example of data loss prevention, not the whole solution.
AI-powered service, without losing context.
With Webex Contact Center, Cisco AI resolves routine requests and hands people the full conversation.
Webex Connect · channels
A customer writes through a digital channel or calls.
Cisco AI Agent
Cisco AI Agent resolves frequent questions.
Routing
If a person is needed, the conversation moves over without repeating details.
Cisco AI Assistant
Cisco AI Assistant summarizes the interaction for the agent.
Capabilities depend on licenses, channels and integrations. Designed by CCIE Collaboration engineers.
View Contact Center-
AI self-service
Cisco AI Agent handles frequent questions over voice and digital channels.
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Handoff with context
When a person takes over, the customer doesn’t repeat their details.
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Agent assistance
Cisco AI Assistant summarizes the interaction for the agent.
Illustrative journey: not a live operation and no real customer data.
Your project’s full logistics. One regional team.
From sourcing through delivery and on-site services, we coordinate what your business needs to execute projects across one or multiple locations, in a single country or throughout the region.
Local presence
Colombia
Barranquilla — operations site with ISO 27001 certification
Local presence
Costa Rica
San José — Sigma Business Center, ISO 27001 certified site
Local presence
United States
High Point, North Carolina
Local presence
Mexico
Project coordination, logistics, services and local invoicing.
Local presence
Guatemala
Project coordination, logistics, services and local invoicing.
Local presence
El Salvador
Project coordination, logistics, services and local invoicing.
Local presence
Honduras
Project coordination, logistics, services and local invoicing.
Local presence
Panama
Project coordination, logistics, services and local invoicing.
Local presence
Ecuador
Project coordination, logistics, services and local invoicing.
Local presence
Peru
Project coordination, logistics, services and local invoicing.
Local presence
Chile
Project coordination, logistics, services and local invoicing.
Local presence
Brazil
Project coordination, logistics, services and local invoicing.
ISO 27001 applies only to the Barranquilla and San José sites.
Supply, logistics and services for all your locations.
View multinational coverage-
What your project needs
Products, materials, passive infrastructure and active equipment. Your operational needs define the scope, not a fixed product list.
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End-to-end logistics
We bring together sourcing, delivery coordination and services so each location receives what it needs at the right project stage.
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Regional coordination, local invoicing
One team coordinating your project across countries, with local support and invoicing capabilities where CRG has a presence.
An expansion, a new site or a multinational rollout: let’s discuss the scope and plan the delivery together.
Advanced networks: where CRG started.
We design, deploy and optimize the infrastructure everything else runs on.
Professional WiFi design and heatmapping.
View advanced networks-
WiFi optimization
RF design, measured coverage and heatmaps: where signal is strong, weak or missing.
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SD-WAN
Sites connected across countries, with traffic and applications under one policy.
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Data center and cloud
Data center fabric, hybrid environments and planned cloud migration.
12
Countries with Legal Presence
3
Continents of Delivery
24/7
AI-Powered Operations
6 Years
ISO 27001 Certified · San José & Barranquilla
HOW WE OPERATE
AI isn't our product. It's how we work.
Most technology companies talk about AI. We've rebuilt our operations around it. From how we detect threats to how we route support tickets to how we provision network infrastructure — AI runs underneath everything we do.
The result for you: faster response times, fewer human errors, lower costs, and a team of engineers who spend their time on problems that actually require human judgment — not on tasks a machine can do better.
And because we sell AI-driven solutions, we understand them from the inside. We don't resell tools we haven't stress-tested ourselves.
- threat_detectionmachine-speed
- ticket_routingautomated
- network_provisioningAI-driven
- human_judgmentwhere it matters
WHAT WE DO
Four service lines. One AI-powered operating model.
Each line is delivered through the same intelligent operations layer — so capability compounds across your entire infrastructure.
Cybersecurity
AI-driven threat detection, response, and compliance — before the breach, not after.
Explore CybersecurityAdvanced Networks
Enterprise-grade network design and operations — intelligent, programmable, and built to scale with your business.
Explore NetworksCommunications & Contact Center
Unified voice, video, and messaging for your teams — and an AI-native contact center for your customers.
Explore CommunicationsManaged Services
AI-augmented managed operations across your entire stack — monitoring, maintenance, and optimization, 24/7.
Explore Managed ServicesFEATURED SOLUTIONS
Practical AI for security and customer service.
Do you know which AI tools your team uses — and what data they share?
Discovery, GenAI usage policies and WhatsApp Web data controls in the browser.
ExploreAI contact center by Cisco, scoped to your operation.
AI Agent, AI Assistant and digital channels, subject to licensing and integrations.
ExploreOne IT partner for every site in the region.
Offices in Barranquilla and San José, presence in twelve countries.
ExploreSee It in Action
AI-native contact center — video demo
See how Webex Contact Center uses AI to handle interactions, assist agents in real time, and surface insights that improve every customer conversation.
Webex Contact Center AI capabilities demo — courtesy of Cisco
WHERE WE ARE
Incorporated where you operate.
Tech CRG holds legal entities in 12 countries across the Americas — meaning our clients can contract locally, invoice locally, and meet local regulatory requirements without workarounds. This is not delivery from a distance. This is presence.
Delivery capability
Asia-Pacific region
Follow-the-sun delivery
Legal presence
North America · Central America · South America
Ready to transform your infrastructure?
Let's start with an honest conversation — no scripts, no pressure. Tell us what you're dealing with and we'll tell you exactly how we can help.
Talk to our team